Support
Write to support@vesselassistance.org. Tell us what you were doing, what you expected and what happened, and your computer (Mac or Windows). A screenshot helps. Please do not send passwords.
Common questions
I did not get the confirmation e-mail
Look in the spam folder. Then sign in and press "Send the confirmation e-mail again" on your account page. If it still does not arrive, write to us.
My computer says the app is from an unknown publisher
The app is new and not yet signed with a publisher certificate. On Windows choose "More info" and then "Run anyway". On a Mac, right-click the app, choose "Open", and confirm once. Only do this with a copy downloaded from this website.
The app asks for my password again and again (Mac)
Update to the latest version. It asks the Keychain for an AI key only when you use AI, and at most once per start. Choose "Always Allow".
How do I move to a new computer?
Make a backup in the app (Settings, Backups) and restore it on the new computer. Write to us to release the old computer from your account.
How do I delete my account?
Sign in, open My account and use "Delete my account". Your vessel data is only on your computer; deleting the account does not touch it.